Components stock is low or got stock that you want to use for your project?
You can also supply components yourself!
If you wish to do so, please head over to your BOM and make sure that all of the components you wish to have assembled are assigned.
Then, just mark those relevant parts as “customer supplied”, which will make sure that you will not be charged the component cost itself, only the service fee.
If you can’t find the part in our catalogue, just send your trusted project manager an e-mail with a link including the component specifications and they will add the part manually in our catalogue for you.
From that point on, you can complete your order via checkout, as you are used to. You will automatically get an e-mail with shipping instructions. Please make sure to stick to the given packaging instructions so that we can process it correctly. Unfortunately, we cannot guarantee to send back any excess parts.
Any terms? Yes, we charge a service fee of 15€, once per unique MPN for your whole project. If supplied in bulk, an additional fee may be charged. Customer supplied components must reach our warehouse within 8 days. Otherwise, AISLER reserves the right to immediately charge for components sourced by AISLER and storage cost. AISLER does not assume any liability for the functionality of customer supplied components. Please make sure to ship the components properly (for example in ESD bags or similar packaging).
thank you for your comment!
To make sure that your self supplied parts will smoothly enter our system, having an AISLER project manager mark those in your BOM is still the best choice for the time being. But feel free to add the option to mark components as self supplied as a feature request 🎁 Wishlist - AISLER Creative Community
Yes, customer supplied components (CSC) do require a more extensive monitoring. When sourcing from e.g. Farnell, we get a tracking link automatically – with CSC, we manually have to monitor and get back to you for tracking if needed. Also, while our customers take great care in packaging and labelling, it is not uniform and can disturb our process at times. These are two of the reasons why we charge this fee.
That being said, you know that AISLER is always looking to improve the experience for our customers and will rapidly adapt to changed demands.
how exactly do the parts have to be packed when sending them to you?
E. g. when I have a integrated device in an SMD package like SO or TSSOP: Can I send just the tape or do they have to be on a reel (which I think is difficult for small quantities). Should I send you the exact amount needed or do you need extra parts?