Shipping options for your AISLER order
You are all excited about your newest project, but wonder which shipping option you should select and how you can order multiple projects at once? In this article, we highlight in detail what you can expect from us in terms of shipment of your goods.
This includes:
- Terms of Service
- Our Logistics Partners
- How long does shipping take?
- Ordering more than one project
- Additional Requirements for Charge on Account orders.
- Do I have to pay any Customs Duties and Taxes?
Terms of Service
By submitting an order, you agree to our: https://about.aisler.net/terms.html
Who are our logistics partners?
At the moment we offer shipping via Deutsche Post/DHL (will often be delivered with your local postal service) and UPS. The respective available service are checked on checkout and can be chosen by you.
So how much does shipping cost?
Standard shipping via Deutsche Post Großbrief or DHL Warenpost is always included in your order for free. These options do not include tracking or insurance. If you need a faster delivery with tracking, you can choose one of the other shipping options. Prices are calculated at checkout after selecting a shipping address and are based on your shipping address and order value, and thus no fixed prices can be given.
Multiple orders can be shipped together, please refer to the order more than one project section below.
And how long does shipping take?
The shipping times of vary by region. The tables below provide an estimate.
Please note that the stated delivery times are estimates provided by the logistics provider, we cannot guarantee them as external factors can impact the delivery times.
Germany 
| Region | Shipping Time |
|---|---|
| Post | 2 Business Day |
| DHL | 1-2 Business Days |
| UPS Standard | 1-2 Business Days |
| UPS Express | 1 Business Days |
European Union 
| Region | Shipping Time |
|---|---|
| DHL Warenpost | 4-14 Business Days |
| DHL Parcel | 2-10 Business Days |
| UPS Standard | 2-7 Business Days |
| UPS Expedited | 2-5 Business Days |
| UPS Express | 1-5 Business Days |
United States of America (USA) 
(update 2025-09-25)
Due to recent changes in the Customs and Border Protection rules of the USA, Deutsche Post DHL had temporarily suspended their goods shipping services to the USA. While parcel services (DHL Paket) have resumed with madatory DDP Incoterms, Warenpost is still not available due to technical limitations on DHL’s side.
At the moment, we cannot offer calculating and paying Duties and Taxes (including Handling fees for this) for our customers, especiall for low budget orders; this means, we cannot ship via DHL to the US at the moment. This also affects our free shipping option.
UPS has introduced additional customs handling fees to all US-bound shipments. Please be advised that these costs are added to our calculated shipping prices as well. Please be also aware that the threshold of duty-free shipments is suspended and imprt duties are now imposed on all shipments. Import duties and taxes are to be paid by the customers, if not communicated otherwise.
| Region | Shipping Time |
|---|---|
| UPS Expedited | 3-10 Business Days |
| UPS Express | 2-5 Business Days |
Rest of the World 
| Region | Shipping Time |
|---|---|
| DHL Warenpost | 6-18 Business Days |
| DHL Parcel | 4-14 Business Days |
| UPS Standard (availability depending on destination) | 3-12 Business Days |
| UPS Expedited (availability depending on destination) | 3-10 Business Days |
| UPS Express | 2-5 Business Days |
Ordering more than one project
If you are about to order multiple projects as a private customer, you need to place multiple orders. As a business customer, you can create a quotation for multiple projects.
Read more about it here: How to create and accept a Quote .
We do not have a shopping basket, but we offer a shipping basket that makes it easy to ship several projects together. If you want to have one delivery with multiple orders, you can place your first order as usual and choose your preferred shipping method.
Now upload or select your second project and click on the checkout button. After specifying the product configuration, you will be able to select Consolidated Shipment as shipping option. When ordering products with different delivery times, the product(s) with the shorter delivery time will be stored in our warehouse until the other product(s) are made and then shipped together. Thus, we discourage shipping “Blitz” and non-“Blitz” orders together and recommend creating two different deliveries. If there are multiple orders in one delivery, we suggest selecting a shipping method with tracking.
Charge on Account orders
Larger orders are often paid by charge on account, due to the higher value, we require additional traceability to make sure you’ll receive your order safe and in a timely manner.
Do I have to pay any Customs Duties and Taxes?
For international shipments, duties and taxes might incur.
For customers within the EU, the respective tax will usually be included in the checkout and thus deliveries should be delivered free of any additional charges.
For customers outside the EU (or in special economic areas), we do not charge any taxes during checkout. This on the other hand means that import duties and taxes might be charged by your government upon entering your country. The amount differs depending on the respective region, carrier and value of the order. It is currently not possible to reliably calculate and pay these duties in advance. Please be aware, that the delivery Currier might request a payment of any duties and taxes prior to delivery.
If you have any questions, you can contact us via our support. If you want to make a special arrangement, please inform us prior to your order with us.